F.A.Q

Here you will find the most frequently asked questions about Jade Roller. If you can't find your answer, please contact us at: contact@jaderoller.fr. We will be happy to provide you with more details about our brand and our products.

The brand Jade Roller

We design and manufacture all our products in France, guaranteeing an ethical supply of our semi-precious stones.

We work directly with small-scale factories to meet the specific concerns of our customers while ensuring ethical sourcing of all our products. 

We have created Jade Roller to make this precious object, once reserved exclusively for luxury spas and beauty centers, accessible to all. A healthy and effective beauty ritual at a fair price. Discover our history.

Jade RollerIt's a story of friendship that started 5 years ago between Mei and Thibault. She is Chinese and he is French. Passionate about Asian culture, Thibault discovered an old family object at Mei's house: the jade facial roller. Fascinated by the stone and the multiple benefits of this beauty tool, they decide to create Jade Roller.

Made of noble materials, in accordance with tradition, their tools are rooted in the age-old Asian beauty rituals. Combining performance and tradition, they provide beauty and well-being.

Read more about the story > 

We called our brand Jade Rollerwhich translates into French as "jade facial roller", a direct reference to the age-old beauty tool.

Beauty tools

General Questions

We recommend applying your skin care products (serum, cream, oil, etc.) before using your beauty tools. These will help the active ingredients to penetrate and boost their effects.

In order to answer your request concerning your search for care adapted to the massage of the face, we developed with experts in formulation and facialists, a range of natural care, effective and not fatty. We recommend you to use our Plumping Gel Serum and our Regenerating Face Balm which will be rich in active ingredients.

These skincare products are rated "Excellent on Yuka" and are suitable for all skin types, with natural, healthy and safe ingredients. 

All our beauty tools have the benefits of sculpting, deflating the face and the pockets, firming the skin, illuminating the complexion, making the care penetrate...

According to lithotherapy, each of the stones has an affinity with your skin type or your needs of the moment, here is our advice to make a choice between our different collections:

💚 The Jade Roller / The Jade Gua Sha : skin in search of purification, detox, reduction of imperfections.

❤The Quartz Rose Roller / The Quartz Rose Gua Sha It allows to homogenize the complexion (texture and pigmentation), to bring glow and to preserve the youth of the skin (prevention and treatment).

💜 The Amethyst Roller / The Amethyst Gua Sha It is intended for skins in search of comfort, soothing, balance. It calms inflammation and redness.

Our jade facial rollers are suitable for daily use, to relax the muscles of the face, facilitate lymph circulation, reduce dark circles... It is a moment of pleasure and a toning and detoxifying skin care. They can also help you to better penetrate your care with a soft massage.

Our gua sha are used 1 to 3 times a week, in addition to our rollers. They provide a deep massage and have a lifting and sculpting action. It is a more complex technique to master but very effective in firming the oval of the face and releasing muscular tension!

You can link the two if you wish, the main thing is that you enjoy this routine.

Lymphatic drainage consists, through the action of massage, in draining the lymph. Lymph is a transparent fluid that circulates in the body and allows the evacuation of waste and toxins present in the body.

Unlike blood, which circulates thanks to the heart, lymph has none and circulates slowly. Hence the importance of activating and reviving it through massage with the jade facial roller and the gua sha.

In order to stimulate it, the massage must be done daily (or at least 4 times a week depending on your skin's needs). Lymphatic drainage will have many benefits for the skin: 

Anti-wrinkle: it allows the oxygenation of the cells which will produce collagen (protein which brings maintenance and structure) for a rebounded skin. We notice a decrease in wrinkles and sagging of the oval of the face.

Illuminates: a dull complexion results from an excess of toxins and cellular oxidation. Lymphatic drainage will allow the elimination of these toxins and dead cells for a natural healthy glow.

Firms: due to an accumulation of lymphatic fluid in the face, the massage will decongest and firm up swollen or ringed skin.

Anti-imperfections: by regular lymphatic massage, the skin is purified and rid of toxins. This is ideal for skin with imperfections or acne-prone skin.

There is no contraindication to using two different stones. This can be a very good choice to best suit your needs. You can for example mix our Rose Quartz Roller with the Amethyst Gua Sha without any problem.

The Jade Roller and Gua Sha have immediate effects: decongestion, penetration of treatments, blood and lymph circulation. And long term effects: unification of the complexion, production of collagen, reduction of wrinkles and fine lines.

Depending on your skin's needs and by applying the method we recommend: gesture, frequency, assiduity, you should see results.

Don't hesitate to contact us at contact@jaderoller.fr, a beauty consultant will be able to help you adapt your routine.

When first used, the powerful detoxifying action of our beauty tools may result in some people experiencing a little redness. This means that your skin is reacting positively to the massage and this will balance out after a few uses.

Maintain your tools

After each use, a soft microfiber cloth can be used to clean your tools.

For a thorough cleaning, soak the cloth in a bowl of soapy water (water + cleaner) before wiping the tool. You can dry it with another dry cloth or let it air dry.

You can store them wherever you want. However, as they are stone tools, they are fragile. We advise you to store them in a dry place where they won't fall down. To avoid this, we have developed vegan cases to store and protect them. Also, make sure you have dried them well before putting them somewhere.

Concerning lithotherapy, at the energetic level, the maintenance must be done according to the sensitivity of each one. There are more or less complex methods. You can use the classical techniques of recharging stones: by light, water, fumigation or geode. Avoid salt which demineralizes the crystals.

According to lithotherapy, here are some techniques to do during full moons to purify and recharge your massage tools:

Water technique:
- Plunge your tools in a bowl of water for 2/3 hours (avoid coarse salt which demineralizes the crystals)
- Rinse them with clear tap water and then dry them.

Fumigation technique:
- Pass your tools in the smoke from the sage or a Palo Santo stick to purify them.
- When your stones are purified, place them in the light of the moon all night near your window.
- Retrieve them in the morning, then rinse your tools with clean water and don't forget to dry them.

Our tools being made of fine stone, they remain relatively fragile. They are therefore to be handled with care.

If you have broken your roller, we offer to repair your tool directly in our workshop for life! Just go to our page : https://jaderoller.fr/shop/service-reparation

Unfortunately, we cannot offer this repair service for gua sha because they are entirely carved in stone. 

The jade facial roller

The jade facial roller is the name given to a Chinese healing tool that has been used for thousands of years. Perfected through the centuries, this facial massager was designed to have a cooling and soothing effect on the skin.

- Start in the middle of the face and roll outward over the cheeks.
- Move to the eyebrows and roll up on the forehead.
- Move under the lower lip and roll down onto the chin.
Use the smaller end for more delicate areas and hard-to-reach spots, use the larger end for large areas. 

For an additional cooling and decongesting effect, the jade facial roller can be stored in the refrigerator.

To learn more about the movements to adopt, we invite you to watch the video tutorial >

In addition to improving overall health and skin radiance, the jade facial roller has a multitude of benefits.
- Improves blood circulation
- Reduces dark circles and skin inflammation
- Promotes lymphatic drainage
- Relieves facial and jawline tension

To enjoy all its benefits, we recommend using it twice a day, once in the morning and once in the evening after washing your face. However, you can use the jade facial roller However, you can use it as many times as you like, whenever your face needs a moment of soothing.

The Jade Roller can be used in harmony with oils and serums for increased penetration and absorption into the skin.

The gua sha

Gua Sha is a deep massage tool used in traditional Chinese medicine for thousands of years. Crafted from a fine natural stone, this treatment tool beautifies the complexion, firms and lifts the features.

The Gua Sha is used one to three times a week for a natural exfoliation of the skin. For the movements, the face is sculpted with the fresh stone from the inside to the outside. If the skin becomes slightly red after the treatment, it shows that the massage has been properly performed.

The gua sha massage is more technical. To learn more about the gestures to adopt, you can watch the explanatory video >

Perfected through the centuries, Gua Sha has a beautifying and beautifying and firming effect on the skin. The technique technique promotes the regeneration of skin cells by stimulating skin cells by stimulating the circulation in depth. For treatment is combined with a facial massage roller to complete the with a facial massage roller.

There are no contraindications to using your gua sha daily. However, for best results, we recommend using the gua sha 1 to 3 times a week, depending on the sensitivity of your skin.  

Manufacturing

Our products are stable over time, we actively ensure that the materials used are of the highest possible quality. 
 
Our products frequently undergo stringent quality controls in order to maintain a constant quality. 
 
Our stones do not undergo any treatment, whether chemical, resinous, colorimetric, surface (layers), etc. The crystal structure is natural. The stones used are simply cut and polished with water.
 
We are convinced that our craftsmen manufacture, in the respect of the tradition, the most beautiful quality of jade facial rollers and gua sha. 
 
 
All our stones are ethically sourced in South America. We had to set up our own process for the choice of stones (place of extraction, quality, purity, etc.).
 
We work hand in hand with our suppliers concerning the origin of the stones (in particular by excluding countries, where the working conditions are not regulated).
 
All our stones are genuine 100% natural gemstones, not reconstituted, without dyes, plastics or harmful substances unlike "serpentine" that can be found in poor quality counterfeits. Learn more about how to verify the authenticity of a stone >
 
💚 The Jade Roller / The Jade Gua Sha : are made from Indian jade, not to be confused with imperial jade which is the most expensive variety of jade. Its color can vary from a watery green to an emerald green.
 
❤The Quartz Rose Roller / The Quartz Rose Gua Sha : are made from rose quartz. This stone has a color ranging from a pale pink to a deep pink.
 
💜 The Amethyst Roller / The Amethyst Gua Sha : are made from amethyst stones. This one with a color going of the transparent light purple to the very dark and opaque purple, the amethyst obtains its colors thanks to the traces of manganese and iron composing it.
 
Each stone is unique, so their colors may vary.
For the selection of our manufacturers and suppliers of raw materials, we have at heart to place the human being in the center of our choices and have as a will to improve unceasingly all that can be.
 
This is why we have set up our own criteria for requirements on the human level as well as on the origin of raw materials. Also, every year, we carry out a BSCI (Business Social Compliance Initiative) audit to ensure that our suppliers and manufacturers comply with social welfare and salary standards.

Face care

All our formulas have been established according to the constraints of the COSMOS Organics referential (our products are therefore certifiable). We have currently undertaken the steps to obtain the label, so it is only a matter of time.

The ingredients used in our products do not contain any endocrine disruptors (estrogens, hormones like, ...).

No, we have chosen not to use essential oils in our care products, so that they are suitable for even the most sensitive skin.

Yes, our cosmetics are suitable for pregnant women.

Yes, they have been formulated to be applied to the eye area (just under the lower lid and above the upper lid, at the arch)

Yes, we use recognized ingredients and active ingredients that effectively fight against skin aging.

We have selected non-comedogenic vegetable oils to have care products adapted to all skin types. In addition, we have excluded animal waxes (such as beeswax) which also tend to clog pores, replacing them with vegetable waxes that will protect the skin from external aggressions while letting it breathe.

Yes, for our face care products we have created a fresh and light 100% natural fragrance with notes of Green Tea, Maté and Patchouli. Developed from a subtle blend of plant essences, it contains no allergens or endocrine disruptors (estrogens, hormone like, ...). Incorporated in low concentration, it is suitable for the most sensitive skins!

Shipping & Returns

Delivery

It takes 2 to 3 working days in metropolitan France and 3 to 5 working days for the DOM-TOM and international to receive your products.
We deliver everywhere! Whether in France, in Overseas, in Europe, in the Maghreb and internationally.For more information >

In case of problems or input errors during your order, please contact us as soon as possible at urgent@jaderoller.fr indicating your order number. 

If you did not receive the email of follow-up of your order, that means that this one was indeed taken into account but that it was not yet dispatched.

If you have received the tracking email and more than 7 days have passed, do not hesitate to write to us at sav@jaderoller.fr indicating your order number.

Back

From the moment you order, you have 30 days to return or exchange your product free of charge. To do so:

1. Contact us at sav@jaderoller.fr specifying your order number and the reason for your return.

2. When returning products, please ensure that they are in their original packaging and condition, new, unused and with the order number.

3. Download your return label on https://jaderoller.shipping-portal.com/rp/ and stick it on your return package.

4- Upon receipt and control of your order, you will be refunded and you can place a new order! 

For orders placed from November 15 to December 21, you can return your products free of charge up to 45 days after receiving your order, instead of the usual 30 days, by following the classic return procedure.

As soon as you notice the error, please notify us at sav@jaderoller.fr with your order number. We will send you a shipping label so you don't have to pay the return shipping costs.

Upon receipt, all damaged products or products that do not correspond to the initial order can be 100% refunded or exchanged provided that proof is sent and the product is returned. Please contact customer service at sav@jaderoller.fr and provide your order number.

Payment

You can pay your order by Visa, Mastercard, American Express, Paypal, Bancontact (Belgium), Giropay or Sofort (Germany and Austria).

We do not offer payment by SEPA transfer or check. 

After the payment of your order, you will automatically receive a confirmation email. If it is not the case, please check first if it is not present in your junk mail. If you still can't find it, please contact us at sav@jaderoller.fr

All payments are secure, your bank details are never communicated to us and remain strictly confidential.

Transactions are fully processed by secure payment modules: Stripe or Paypal.

An invoice is automatically sent to you with the confirmation email of your order. You can also find it on your customer account. 

If you don't have a customer account and you have lost your invoice, you can send an email to sav@jaderoller.fr with your order number

Customer account

First of all, please reset your password through this link: https://jaderoller.fr/mon-compte/lost-password

If the address of the account is not recognized, it means that the customer account does not exist. You can create an account on : https://jaderoller.fr/mon-compte

If you have placed an order but have not created an account, you will not be able to consult it from our "my account" section.

In all cases, you will automatically receive all the information on your order (confirmation, summary and follow-up) via the email you gave us when you placed it.

Partnership & Resale

You are a content creator and you and your community are in line with our brand philosophy?

If this is the case, we have a long-term vision of partnerships. For this, we have set up our own ambassador affiliate program (which allows you to be paid in exchange for visibility).

If you are interested, please fill out this form so that we can study your request (30 sec. on time!): https://jaderoller.fr/devenir-ambassador

You are a brand or a company and want to collaborate with us?

For this, do not hesitate to contact us collab@jaderoller.fr

For all resale inquiries, please fill out this form so we can get organized and know a little more about how we can work together: https://jaderoller.fr/become-reseller

After completing it, we will come back to you shortly with our catalog and our pricing conditions.

Do you have a question? Please contact us at pro@jaderoller.fr

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